Privacy notice

Soundfangled provides technical production, AV systems and acoustic design services. For anything you send through this website, Soundfangled Ltd is the data controller: we decide why it is collected and what happens to it.

Company

Soundfangled Ltd, a private limited company registered in England

Company number

05168897

Registered office

66 Hartington Road, Brighton, England, BN2 3PB

This website has no accounts, no logins and no shop. The only personal information you give us directly is what you type into the enquiry form:

• Name (required)
• Email address (required)
• Organisation (optional)
• Project location (optional)
• Target date or timeline (optional)
• Project details (required)
• How did you hear about us? (optional)
• Which service pathway you selected — production, AV systems, acoustics, hire, or not sure yet.
• The page you enquired from, so we can see what prompted the enquiry and reply usefully. This is a short page label, not a browsing history.

Please do not put anything sensitive in the project details box. If a brief needs to cover health, security or other confidential matters, say so and we will agree a better route.

If you tell us how you heard about us, we use your answer to understand how people find Soundfangled.

When you submit the form, your browser posts it directly to Web3Forms at api.web3forms.com, a third-party form relay. Web3Forms then emails the enquiry to hello@soundfangled.com. The content of your enquiry therefore passes through Web3Forms’ infrastructure on its way to us. This is a real transfer, and we name it rather than describing the form as if it emailed us directly.

If Web3Forms cannot confirm delivery, the form tells you so and keeps what you typed on the page, so you can try again or contact us directly by phone or email instead.

Web3Forms stores a copy of each enquiry as well as forwarding it. By default it keeps submissions for up to three years; we have set it to delete them after 30 days, so the copy in our own inbox is the record that matters. Details of Web3Forms’ hosting and sub-processors are below.

This website is served from Cloudflare Pages. Like any web host, Cloudflare handles the technical details of your request, including your IP address, in order to deliver the pages and to protect the site from automated abuse.

Cloudflare sets a __cf_bm cookie for that abuse protection. It is strictly necessary, so it does not require your consent, but it is disclosed in the cookie notice along with everything else stored on your device.

We use Google Analytics, loaded through Google Tag Manager, to count visits and see which pages are read and how people interact with the enquiry form. Form events do not include what you type. Analytics runs only if you switch it on, it is off by default, and you can switch it off again at any time using the cookie preferences control in the footer.

Session recording — software that replays how a visitor moved, scrolled and clicked — is not in use yet. We plan to add Microsoft Clarity for this. It collects considerably more about you than counting pages does, so it will be offered as its own separate choice rather than folded into analytics, and this notice will be updated when it is added.

• Replying to your enquiry — legitimate interests. You contacted us about a project; answering you is what you asked for, and it is what you would expect.
• Analytics — consent. It happens only where you have switched it on, and stops when you switch it off.
• Keeping the site available and secure — legitimate interests, and the storage this requires is exempt from consent under the Privacy and Electronic Communications Regulations.

• Web3Forms — Form relay. Operated by Web3Creative, based in India. Your browser posts the enquiry to api.web3forms.com, which stores it and forwards it by email to Soundfangled. Submissions are held on Amazon Web Services, encrypted at rest, and Web3Forms uses its own sub-processors, including Cloudflare and two spam filters (CleanTalk and Akismet) that receive your IP address and email address. Web3Forms keeps submissions for up to three years by default; we have set it to 30 days. It acts as our processor under a data processing agreement incorporating the UK International Data Transfer Addendum.
• Cloudflare — Website hosting. Serves the pages of this website and filters automated abuse. It sees the request data any web host sees, including your IP address, and sets a strictly necessary __cf_bm cookie.
• Google — Analytics. Google Analytics, loaded through Google Tag Manager, measures how the site is used. It only runs where a visitor has switched analytics on.

We do not sell your information, and we do not share enquiry details with anyone else for their own marketing.

These providers operate internationally, so your information may be handled outside the UK. Where it is, it is protected by the safeguards UK data protection law requires. Web3Forms is operated from India and stores data with Amazon Web Services. Its data processing agreement incorporates the UK International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses.

We keep enquiries only as long as we have a reason to:

• Enquiries that do not lead to work are deleted two years after our last contact with you. That covers follow-up questions, revised quotes and returning enquiries.
• Enquiries that lead to a project become part of that project’s records, which we keep for six years after the project ends. This matches the period in which contract claims can be made.
• Design and installation projects, such as acoustic design or fixed AV installations, can give rise to claims for defects that only appear later, so we keep those records for up to fifteen years after the project ends.

The copy of your enquiry held by Web3Forms is deleted automatically after 30 days.

Under UK data protection law you can ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct anything that is wrong or incomplete;
• delete it, where we have no continuing reason to keep it;
• restrict what we do with it while a question about it is resolved;
• stop using it where we rely on legitimate interests, by objecting.

Where we rely on your consent — analytics — you can withdraw it at any time using the cookie preferences control in the footer of every page. Withdrawing is as easy as giving, and it takes effect immediately.

To exercise any of these, email hello@soundfangled.com. We will respond within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office, the UK regulator, at ico.org.uk/make-a-complaint.

When what this website does changes — a new tool, a new provider, a new category of storage — this notice is updated in the same release as the change, not afterwards. The review date at the top tells you which version you are reading.